Security Services Northwest's dispatchers are equipped to provide answering services for all utility services. They excel at handling the high call volumes that arise during utility outages and emergencies.
Manage Critical Situations While Keeping Customers Informed
Our dispatchers ensure that your customers receive quality service and exceptional support, no matter the time or situation. They will gather necessary information from callers and quickly dispatch emergency crews. They are trained in union call-out protocols and can effectively manage emergency situations, such as power failures or broken and frozen water mains.
We proudly serve utility providers such as the City of Port Angeles, Jefferson County PUD, and Clallam County PUD.
- Emergency Outage Reporting: Customers immediately reach a live person when reporting a power outages, utility failure, or other critical incident.
- 24-Hour Dispatch: We will dispatch crews and alert necessary staff to respond to incidents and handle urgent repairs.
- After-Hours Messaging: We provide reliable communication with your customers during non-business hours.
Let us help you ensure seamless communication and rapid response for your utility customers. Contact us at (800) 859-3463.