Answering Service

Security Services Northwest provides businesses across the nation with trusted live answering service. We are not a call center - we are a reliable 24-hour answering service that acts as an extension of your business.

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female dispatcher looking toward camera sitting at desk with two monitors

Providing Live 24-Hour Answering Service Nationwide

​With our live answering service, you get a team of dedicated dispatchers who are ready to answer your phones and assist your customers. We work with a variety of clients including medical clinics, doctor’s offices, public utility companies, plumbers, property management companies, public works departments, and a variety of small businesses. If your business needs help during busy times, after hours, or when you're short-staffed, we’re here for your.

​Providing the Best in Service

Since 1977, Security Services Northwest has provided the best in security. After establishing ourselves as the top provider of security services, we expanded into offering a live answering service operating 24/7. In a few short years, we grew from serving a core base of customers in Washington to customers throughout the Pacific Northwest. Today, we provide telephone services to hundreds of customers across the nation.

We want each of our clients to feel that they are being cared for and looked after. Our goal is to provide excellent service to each of our clients personally.

​Each of our dispatchers is familiar with our customers and their needs. When your customer reaches one of our dispatchers, they will be greeted personally. Though we have grown, our dispatchers maintain the professionalism and familiarity with our customers that we have always provided.

Rest assured that your customers' needs will be listened to and their concerns handled every time that they are directed to us. Your customers will be cared for with our after-hours and emergency service that allows you to focus on your business, confident that your customers are in good hands.

man answering phone while sitting behind two computer screens

BENEFITS OF AN ANSWERING SERVICE

Why should you use an Answering Service? Effective, personal, and consistent customer service is the key to establishing lasting client relationships and building a successful business. Learn more about how an answering service can help your business.

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power lines with lightning strike

ANSWERING SERVICES FOR PUBLIC UTILITIES

Our dispatchers ensure that your customers receive quality service and exceptional support, no matter the time or situation. They will gather necessary information from callers and quickly dispatch emergency crews. They are also trained in union call-out protocols. We proudly serve utility providers such as the City of Port Angeles, Jefferson County PUD, and Clallam County PUD.

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WE'RE HERE TO SERVE 24/7

GET IN TOUCH

Contact Security Services Northwest today! We're ready to help with your security needs. Call us at (800)-859-3463.

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